Every DiW timepiece is supported by a 7-year international warranty, reflecting the level of care and technical attention each watch receives after customization.
Our service network provides ongoing support for your DiW watch worldwide.
2026 © Designa Individual
WARRANTY
QUALITY ASSURANCE
Every DiW timepiece is examined with the same care and technical rigor applied to its creation, ensuring long-term reliability.
Our quality assurance includes:
- Microscopic inspection of surfaces and materials
- Verification of the structural integrity of all customized components
- Precision measurement of tolerances
- Mechanical testing for long-term performance
- And also a water resistance test
DiW WORLDWIDE SERVICE
DiW offers worldwide support for every timepiece, ensuring seamless assistance no matter where you are. A commitment that each watch remains as exceptional as the day it was created.
DiW worldwide service
Warranty
Every DiW timepiece is supported
by a 7-year international warranty, reflecting the level of care and technical attention each watch receives after customization.
Our service network provides ongoing support
for your DiW watch worldwide.
Our confidence in quality is reflected in how each piece is supported over time.
Every DiW timepiece is accompanied by a genuine metal warranty card, as a sign of long-term responsibility.
DiW offers worldwide support for every timepiece, ensuring seamless assistance no matter where you are. A commitment that each watch remains as exceptional as the day it was created.
Quality
Assurance
Every DiW timepiece is examined with the same care and technical rigor applied to its creation, ensuring long-term reliability.
responsible service
At DiW, service is approached with the same clarity and consistency as the timepieces themselves.
Each watch is supported through a structured, transparent process designed to ensure long-term reliability and peace of mind.
Our quality assurance includes:
- Microscopic inspection of surfaces
and materials - Verification of the structural integrity
of all customized components - Precision measurement of tolerances
- Mechanical testing for long-term performance
- And also a water resistance test
Designa Individual does not manufacture, does not sell watches or smartphones, nor is affiliated with or authorized by the Brands of the customer's watches that we accept to provide the customization service. Watch brands used on the services provided do not approve any modification nor personalization made to their products by unauthorized third parties. Designa Individual is not sponsored nor affiliated with Rolex S.A. , Patek Philippe S.A. , Apple Inc. or any other original brand manufacturer. Any use of trademarks or other marks is referential.
Designa Individual services for personalization of watches and smartphones (hereinafter referred to as Products) are provided at the request of the Customers. Most watch brands do not approve modifications or personalization made to their products by unauthorized third parties. As a result, the original warranty becomes invalid.
Personalized bespoke products are provided solely for personal and private use, excluding any other type of use. Resale and transfer to other third parties are prohibited.In case any permissions/consent from the copyright holder/manufacturer/brand are required to change the design, logo of the original Product or to personalize, individualize, etc. parts of the original Product, the Customer independently obtains such permission/consent from the copyright holder/manufacturer/brand.
The Customer agrees that most watch brands and smartphone manufacturers do not approve modifications made to their products by unauthorized third parties. As a result, the original warranty becomes invalid.
These terms and conditions are an integral part of any contract concluded between Designa Individual and the Customer.