MICROSCOPIC INSPECTION
Every customized component is carefully examined under magnification to verify surface finishing, structural integrity and precision of assembly. This inspection ensures that every detail meets our strict quality standards.
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STANDARDS
RESPONSIBLE SERVICE
WARRANTY
Every DiW timepiece is supported
by a 7-year international warranty, reflecting the level of care and technical attention each watch receives after customization. Our service network provides ongoing support for your DiW worldwide.
Our confidence in quality is reflected in how each piece is supported over time. Every DiW timepiece is accompanied by a genuine metal warranty card, as a sign of long-term responsibility.
At DiW, service is approached with the same clarity and consistency as the timepieces themselves. Each watch is supported through a structured, transparent process designed to ensure long-term reliability and peace of mind.
WARRANTY
Every DiW timepiece is supported by a 7-year international warranty, reflecting the level of care and technical attention each watch receives after customization. Our service network provides ongoing support for your DiW watch worldwide.
QUALITY
ASSURANCE
Every DiW timepiece is examined with the same care and technical rigor applied to its creation, ensuring long-term reliability.
TIMING PRECISION
Each movement is tested on a professional timegrapher to measure rate accuracy, amplitude and beat error. The watchmaker ensures the movement performs within optimal precision standards.
MECHANICAL PERFORMANCE VERIFICATION
Critical components and moving parts are tested to ensure stable operation, precise tolerances and long-term reliability of the entire watch mechanism.
PRESSURE RESISTANCE TESTING
Each watch undergoes a controlled pressure test to verify the integrity of the case, gaskets and sealing components, ensuring reliable water resistance.
DiW WORLDWIDE
SERVICE
WORLDWIDE COMMITMENT
At DiW, our responsibility does not end at delivery. We provide continuous, long-term support for every timepiece we create - wherever our clients are based, with seamless worldwide coordination.
WARRANTY & POST-DELIVERY CARE
Every DiW watch is backed by an international warranty. We take full responsibility for the long-term performance of our customized components and ensure that every piece remains as exceptional as the day it was completed.
PERSONALIZED ASSISTANCE
Each client is assigned dedicated support to guide them through any service process. From consultation to completion, we provide clear communication and efficient handling with absolute attention to detail.
QUALITY ASSURANCE
Every DiW timepiece is examined with the same care and technical rigor applied to its creation, ensuring long-term reliability.
Every customized component is carefully examined under magnification to verify surface finishing, structural integrity and precision of assembly. This inspection ensures that every detail meets our strict quality standards.
Timing Precision
Each movement undergoes precision testing on a professional timegrapher, measuring rate accuracy, amplitude and beat error.
Our watchmakers carefully regulate the mechanism to achieve optimal performance and stability. Multiple positional measurements replicate real-world conditions, ensuring that every watch meets the highest standards of precision before delivery.
Mechanical Performance Verification
Critical components and moving parts are tested to ensure stable operation, precise tolerances and long-term reliability of the entire watch mechanism.
Special attention is given to the smallest components, including screws, gears and pivots, ensuring flawless interaction between every element of the movement.
Case and Dial Inspection
Each marker, hand, dial and case is carefully inspected to ensure it meets the highest DiW quality standards. Special attention is given to the flawless finishing of surfaces, including brushing, polishing and the precise geometry of every component.
The watchmaker also verifies the accurate alignment of markers and hands, as well as the consistency of textures and finishing details, ensuring a perfectly balanced and impeccable appearance of the watch.
Pressure Resistance Testing
Each watch undergoes a controlled pressure test to verify the integrity of the case, gaskets and sealing components, ensuring reliable water resistance.
Additional testing confirms the stability of the sealing system under varying pressure conditions, guaranteeing long-term protection against moisture and environmental exposure.
DiW WORLDWIDE SERVICE
DiW offers worldwide support for every timepiece, ensuring seamless assistance no matter where you are. A commitment that each watch remains as exceptional as the day it was created.
Warranty & Post-Delivery Care
Every DiW watch is backed by an international warranty. We take full responsibility for the long-term performance of our customized components and ensure that every piece remains as exceptional as the day it was completed.
Personalized Assistance
Each client is assigned dedicated support to guide them through any service process. From consultation to completion, we provide clear communication and efficient handling with absolute attention to detail.
Worldwide Commitment
At DiW, our responsibility does not end at delivery. We provide continuous, long-term support for every timepiece we create - wherever our clients are based, with seamless worldwide coordination.
Designa Individual does not manufacture, does not sell watches or smartphones, nor is affiliated with or authorized by the Brands of the customer's watches that we accept to provide the customization service. Watch brands used on the services provided do not approve any modification nor personalization made to their products by unauthorized third parties. Designa Individual is not sponsored nor affiliated with Rolex S.A. , Patek Philippe S.A. , Apple Inc. or any other original brand manufacturer. Any use of trademarks or other marks is referential.
Designa Individual services for personalization of watches and smartphones (hereinafter referred to as Products) are provided at the request of the Customers. Most watch brands do not approve modifications or personalization made to their products by unauthorized third parties. As a result, the original warranty becomes invalid.
Personalized bespoke products are provided solely for personal and private use, excluding any other type of use. Resale and transfer to other third parties are prohibited.In case any permissions/consent from the copyright holder/manufacturer/brand are required to change the design, logo of the original Product or to personalize, individualize, etc. parts of the original Product, the Customer independently obtains such permission/consent from the copyright holder/manufacturer/brand.
The Customer agrees that most watch brands and smartphone manufacturers do not approve modifications made to their products by unauthorized third parties. As a result, the original warranty becomes invalid.
These terms and conditions are an integral part of any contract concluded between Designa Individual and the Customer.